Being in a car accident is overwhelming. In the moments that follow, it can be hard to know what to do first. This guide walks you through each step clearly, so you feel informed and in control, not at the mercy of a stressful situation.
Post-Accident Process
1
Ensure Safety
Check yourself and anyone who may have been involved for injuries. Call 000 immediately if anyone is hurt, trapped, a driver leaves the scene without exchanging details, a driver is affected by alcohol or drugs, or if there are hazards such as a fuel spill or downed power lines.
Once it is safe to do so, move your vehicle off the road and turn on your hazard lights to warn other drivers. Leaving a vehicle on the road puts everyone at risk.
2
Document the Scene
Take clear photos of all vehicles involved, any visible damage, road conditions, tyre marks, traffic signs, and licence plates.
Note down the time, date, location, and weather conditions. You will need this information when you contact your insurance provider.
3
Exchange Details
Collect the following from every driver involved, and from any witnesses:
- Full name and contact number
- Photo of their driver’s licence
- Vehicle registration details
- Insurance provider and policy number
If the other driver is uncooperative or unavailable (for example, if they struck a parked vehicle), call the Police Assistance Line on 131 444.
4
Know When to Call Police
In NSW, you are not required by law to call the police at the scene of a minor accident where no one has been injured, all drivers have exchanged information, no one involved is suspected of being under the influence of alcohol or drugs, and the vehicles are still drivable.
If your vehicle needs to be towed, you must report the accident to the police. You can do this via the Police Assistance Line, or via Service NSW.
5
Organise Towing
If your vehicle cannot be driven safely, it will need to be towed from the scene. You have the right to choose your own tow truck operator. Things to check before you sign off:
- The tow truck displays a valid “TT” registration plate
- The driver holds an accredited driver certificate
- You are given a clear breakdown of all charges before the tow begins
- You are provided a receipt
6
Contact Your Insurer
Report the accident to your insurance provider as soon as possible. Provide them with:
- Your photos and notes from the scene
- The other driver’s details and insurance information
- The police event number, if one was issued
- Your towing receipt
Check your policy to confirm whether towing costs are covered.
What Is the Difference Between Accident Towing and Breakdown Towing?
These are two different types of service, and it matters.
- Accident towing involves removing a crash-damaged vehicle from the scene of a collision. In NSW, it is a strictly regulated activity. Only licensed operators with the appropriate accreditation are permitted to tow vehicles from accident scenes. The fees are capped by law, and the operator must follow specific rules around consent and documentation.
- Breakdown towing (also called trade towing) applies to mechanical failures, flat tyres, dead batteries, and other non-accident situations. This type of towing is not subject to the same regulated fee caps, though operators are still required to act in accordance with the Australian Consumer Law.
Understanding the difference helps you know your rights and what to expect in each situation.
Need a Tow for a Breakdown? Select Tilt Tray Group Can Help.
While we don’t attend accident scenes, we provide professional, reliable towing and transport services across Sydney for breakdowns and non-accident situations.
Our services include:
- Breakdown recovery and roadside assistance
- Car towing for prestige, modified, and everyday vehicles
- Tilt tray towing for low-clearance and all-wheel-drive vehicles
- Truck and fleet towing
- Car storage if your vehicle needs to be held securely while you arrange repairs
Available 24/7, our experienced team will handle your vehicle with care and get you sorted without the stress.